Intelligent Bidet Seat – Heated Seat, Warm Water Wash, Self-Cleaning Nozzle

Shipping Policy

Effective Date: August 14, 2025

Thank you for shopping with Adorinse. We are committed to delivering your orders promptly and reliably within the United States.

Shipping Destinations

We currently ship to 53 of the 62 U.S. states and territories, covering all the contiguous United States except the following locations where we do NOT ship:

• Alaska
• Guam
• Hawaii
• Palau
• Puerto Rico
• U.S. Virgin Islands
• Armed Forces Americas
• Armed Forces Europe
• Armed Forces Pacific

Please ensure your shipping address is within the eligible areas before placing an order.

Shipping Costs

• Free shipping on all orders with a subtotal of $99.00 USD or more (before taxes and fees).
• For orders under $99.00 USD, a flat shipping fee of $5.99 USD applies.

Taxes and fees will be calculated at checkout and are the responsibility of the customer.

Order Processing Time

Orders are typically processed within 2 business days (excluding weekends and federal holidays). You will receive a shipping confirmation email once your order has been dispatched.

Estimated Delivery Time

Estimated delivery time is 5 to 8 business days after order processing. Delivery times may vary depending on the shipping carrier and your location. We primarily ship via USPS, UPS, or FedEx, all of which provide trackable shipping services.

Tracking Your Order

Once your order ships, you will receive a tracking number via email to monitor your shipment status in real time.

Shipping Address Accuracy

Please ensure your shipping address is accurate and complete. Adorinse is not responsible for delays, misdelivery, or non-delivery caused by incorrect or incomplete shipping information provided by the customer.

Customer Support

If you have any questions or concerns about your order or shipping, please contact us at contact@adorinse.com. We strive to respond promptly and assist you with your inquiries.

Refund Policy

At Adorinse, your satisfaction is our priority. We offer a 30-day return policy on most products from the date you receive your order.

Return Eligibility

• Items must be in new, unused condition, with all original packaging, labels, and accessories intact.
• Consumable items are only returnable if unopened and sealed. Opened or used consumables cannot be returned.
• In cases of returns due to reasons other than product quality, the original shipping charges are non-refundable.
• A valid receipt or proof of purchase is required.

How to Initiate a Return

• Contact us within 30 days of delivery at contact@adorinse.com with your order details and reason for return.
• We will provide return instructions and a prepaid shipping label once your return is approved.
• Returns without prior approval or without following our instructions will not be accepted.

Return Shipping Costs

• For returns due to product quality issues (damaged, defective, or wrong item received), Adorinse will cover the return shipping costs and provide a prepaid return label at no cost to you.
• For returns due to customer preference or other personal reasons, you will receive a prepaid return label, and the return shipping cost will be deducted from your refund.
• No restocking fee.

Damages and Issues

• Please inspect your order upon receipt. If you find your item damaged, defective, or incorrect, contact us immediately at contact@adorinse.com so we can resolve the issue quickly.
• For damaged items, provide photographic or video proof within 3 days of delivery.

Exceptions / Non-Returnable Items

• Opened or used consumables
• Customized or personalized items
• Clearance or sale items
• Gift cards
• All returns are subject to validation and approval at Adorinse’s discretion.

Exchanges

• Exchanges are not accepted. If you wish to exchange an item, return the original product and place a new order.

Refunds

• After we receive and inspect your returned item, we will notify you of the refund status.
• Approved refunds will be issued to your original payment method within 10 business days.
• Depending on your bank or credit card provider, it may take up to 15 business days for the refund to appear in your account.
• If you do not receive your refund within 15 business days, please contact us at contact@adorinse.com.

Company Information

Brand Name: Adorinse

Company Name: Assure AI LTD

Business Address:
1500 N Grant St Ste R
Denver, CO 80203
United States

Phone: +1 (470) 866-0550

Email: contact@adorinse.com

EIN: 41-2306428